Returns & Exchanges
At LA FROMAGERIE, we take pride in the quality of our artisanal cheeses and gourmet products. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that do not arrive in peak condition.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all perishable items are refrigerated or stored according to the included instructions.
Document the Issue
If you notice damage, spoilage, or incorrect items, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Our Fromagers
Email our customer care team with your order number and the photos of the issue to initiate a claim for a replacement or store credit.
Resolution Process
Our team will review your request within 48 hours; as food items cannot be returned to our warehouse, we will issue a refund or dispatch a fresh replacement immediately upon approval.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing