Frequently Asked Questions
Everything you need to know about our artisanal cheese delivery.
How do you ensure the cheese stays fresh during shipping?
We use specialized temperature-controlled packaging, including insulated liners and reusable ice packs, to ensure your cheese remains at the optimal temperature throughout its journey.
What is the shelf life of your artisanal cheeses?
Shelf life varies by variety. Hard cheeses typically last 4-6 weeks when refrigerated, while soft, bloomy rind cheeses are best consumed within 7-10 days of delivery.
Do you offer international shipping?
Currently, we only ship within the continental United States to guarantee the freshness and quality of our perishable products upon arrival.
What should I do if my order arrives damaged?
If your order is compromised or damaged, please take a photo and contact our customer service team within 24 hours of delivery for a full refund or replacement.
Can I include a personalized gift message?
Yes, you can add a custom message at checkout. We print these on elegant cards and include them in the box without showing any pricing information.
How should I store my cheese once it arrives?
We recommend wrapping your cheese in wax paper or specialized cheese paper and storing it in the vegetable crisper drawer of your refrigerator to maintain proper humidity.